I want to bring you to a place that moves you forward, and the best way to do this is to end our conversation now.
—From Try before you buy: Crashplan As someone who is intimately familiar with supporting software customers, I have to say that this is one of the worst examples of customer service I’ve ever seen. If you read the source, the customer is posing very cogent, reasonable questions to the support rep. I sure hope a (damn good) explanation is coming from CrashPlan soon, as I just started using their product. — Update: Matthew Dornquast from CrashPlan Support posted a lengthy reply on this forum thread in CrashPlan’s support forum. You have to scroll down to his name to read it, but it’s well worth reading if you’re concerned about CrashPlan, or even if you’re just interested in software support blunders and how to make them right. I consider this a “damn good” response, and am fully satisfied that CrashPlan will serve my needs.

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