Comments on: I’ve Mentioned Before How Much Toshiba Sucks

By: Lisa

Lisa — Thu, 14 Aug 2008 14:18:48 +0000

I am begging people to NOT BUY a TOSHIBA COMPUTER!! I have had mine since May 2008 and have used it for 2 weeks only. It is now August 2008 and it has been in the shop 2 times and still does not work. I have been waiting for 3 weeks for customer service to call me…which by the way you can not call directly..you have to go to tech support and have them e-mail C.S. which I have done 10 times in 3 weeks. Basically I am stuck with a $1200 piece of shit and can not get any response from TOSHIBA. Toshiba has a horrible rating with the Better Business Bureau…which I have also contacted.

By: Ken R.

Ken R. — Sun, 06 Jan 2008 00:37:18 +0000

TOSHIBA REAR PROJECTION TVs SUCK TOO!!!! Mine broke in less than two years and TOSHIBA does not stock the part to be able to repair it. I was advised that 400 of the parts are on back order (how’s that for quality) since August 2007 so having a warranty would have done no good. The TV broke in November.

TOSHIBA can’t service/support what it sells.

TOSHIBA really does suck!!

I understand TOSHIBA has decided to get out of the Rear Projection TV business..SOOOOO don’t buy what’s on the shelves today!! January, 2008.

By: aony ma

aony ma — Tue, 25 Sep 2007 15:35:44 +0000

my 2 month old toshiba a200-ah7 satellite died after 2 months(sept 13/07). toshiba authorized service depot still has it 2 weeks later. system board is on backorder. toshiba direct service line gave me a”””manager””” that left me with…”part is not in stock, its on b/o. icannot say when, it could be weeks or months.” yet, i’ve had 3 etas on system board delivery. apparently, depot says a date comes up automatically on their shipping system. toshiba sucks…..bad enough that laptop died after 2 months…worse that there’s nil support. and what takes the cake is a really beligerent and indifferent service “”””manager”””””. toshibas quality all round warranty rating less than zero. may another class action suit put where they belong.

notes from a past toshiba loyalist…..

By: Tomcrbc

Tomcrbc — Wed, 19 Sep 2007 15:46:01 +0000

Our school bought 130 Toshiba Tecra M7-S7311 Tablet PCs with SystemGuard and Service Express. What a joke. It was explained to us by their sales rep. that SystemGuard acts as an accidental breakage plan that covers all aspects of the computer. These computers go out to students so they most definitely need accidental breakage coverage. Now, every time we have something happen, Toshiba doesn’t want to cover it. I have to go through the channels with them and usually lose the battle. If I have a student with a broken AC Adapter, they will not replace it. I did some research on this and it only costs Toshiba $8 for that part!! BEWARE, DON’T BUY TOSHIBA, BUY HP OR GATEWAY!

By: Lee Carrillo-owner FASTPC.TV

Lee Carrillo-owner FASTPC.TV — Thu, 06 Sep 2007 01:14:48 +0000

I bought a Toshba DualCore centrino off EBay knowing that it has a poweron password AKA “BIOS”. I registered the laptop with Toshiba and was able to get free shipping to the Louiseville, Ky repair depot. They told me specifically “do not include the battery nor power supply (acc) to prevent them from being lost. I fix laptops in my business, however removing a poweron password is not simple with Toshiba’s anymore. All I want them to do is remove it completely. Well look at this log of the repair notes foundon https://depotstatus.toshiba.com They NEVER tried to contact me as it says in notes. They did nothing but waste my time and and are sending it back to me unrepaired!!!

n Repair Repair In Process | SO#: T1-BJZ0MR | “tech - WinXPMCE,80g hdd,512 Ram,Wifi,nbt,Missing Battery,” 08/31/2007 23:39:00
In Repair Repair In Process | SO#: T1-BJZ0MR | “IT not sign,S/N Correct on IT,No System Guard,faded labels” 08/31/2007 23:40:00
In Repair Repair In Process | SO#: T1-BJZ0MR | “Diag - password locks up unit, remove password” 08/31/2007 23:40:00
In Repair Repair In Process | SO#: T1-BJZ0MR | “Missing Screws,Stickers,Worn Plastics,Scratches,Broken Plastics,” 08/31/2007 23:39:00
In Repair Off Hold - Customer Issue | SO#: T1-BJZ0MR | “cart 37holding for approval to replace hdd or get password for it” 08/31/2007 23:55:00
In Repair Off Hold - Customer Issue | SO#: T1-BJZ0MR | “SBU per customer service” 09/05/2007 00:59:00
Hold On Hold - Customer Care | SO#: T1-BJZ0MR | “SBU..unable to contact cx.need hdd password to proceed..no bat..no acc” 09/05/2007 04:55:00
Closed - Resolved Outbound Shipped | SO#: T1-BJZ0MR | S L W SU | 1Z4AR1180255487928 09/05/2007 07:01:00

By: Henri

Henri — Thu, 23 Aug 2007 04:26:31 +0000

I strongly advise against buying any Toshiba product.They talk a good tune but when you need service it sucks.
I purchaced their top of the line Qosmio and I regret it deeply.
In one year my system board has had to be replaced 4 times and the LCD display so far has burnt out 6 times.
Yes, they will service my computer because it is still under warranty. I’m amazed that they don’t think my computeris a lemon and find it a normal business to put clients through this aggravation.AND-be prepared to spend hours on hold with their service dept.

By: Kim

Kim — Thu, 28 Dec 2006 20:41:51 +0000

TOSHIBA SUCKS!!!!!!!!!!!!!!!!!!!!!
I do not reccommend anyone going through the same crap I have. I haven’t had my computer a year and it was in the shop twice and the second time the motherboard went out. Do you think I got any help from Toshiba Customer service besides going around in circles with them!! They do not stand by their products nor want to make the customer happy. Toshiba sells LEMONS!!!!!!!

I plan to write to the CEO and see if I can get anywhere with him! If anyone has ever written to the CEO, did it help??????????????

I have to now buy a new laptop for school. I will NOT be investing in a Toshiba! I heard HP’s are good, maybe I will buy one of those!

By: bg farris

bg farris — Sat, 16 Dec 2006 03:21:05 +0000

For all of you who want to sue Toshiba America, add me to your list. I am in process of researching filing small claims case for breach of warranty, if problem is not soon resolved, I shall proceed to next step, which is to locate their Agent for Service in California. The rest is quite easy, you can pick up papers at your local court house, and there will be written instructions on the papers on how to proceed. good luck

By: jaymes

jaymes — Sat, 16 Dec 2006 02:52:09 +0000

I have spent 21 1/2 hrs on the phones w/ toshiba’s horrible customer service my satelite is still under warrenty and hamy computer is sitting in one of the only repair centers left in chicgo ( of the 6 they gave me 4 have stopped working on them claiming they don’t get paid and the long delay in sending parts my computer is sitting in the repair center they can’t start untill toshiba faxs the repair auth. form they are calling me to call as for toshiba keeps saying they will fax it in 5 minutes and they haven’t I keep calling they keep me on hold for 1 hr at a time at 1 hr a recording comes on and says that they can’t take your call and then you are disconected don’t buy a toshiba anything unless you like problems and very poor customer service!!!

By: Allen

Allen — Thu, 07 Dec 2006 04:21:41 +0000

I’d advise anyone to avoid any of Toshiba products. They all have subpar quality. I have had 2 toshiba tv sets and one vhs player and a radio. They all broke down within 5 years…what a joke. and i had them years ago so toshiba’s quality was bad then. i also bought a toshiba laptop and it also broke…no more toshiba.

By: Jerry

Jerry — Fri, 10 Nov 2006 08:55:29 +0000

That’s TRUE!! Toshiba Sucks!!!!!

By: Denni

Denni — Wed, 20 Sep 2006 07:34:23 +0000

I did experience the same thing. I just bought a satellite M100. I had to send it to Mobile care 3 weeks from the date of purchase. The issue was it often beeped without any reason. Got it back a week after, Toshiba said the laptop is ok and nothing is wrong. Used it again…. still, I have the annoying beeping sounds. Call them again, ask for a replacement…. nope, they asked me to send it again…. how many assessments? gosh…. I decided to sell it and say ‘good bye’ to toshiba laptops

By: Leena

Leena — Mon, 28 Aug 2006 23:00:37 +0000

Can anybody please tell me how these guys can be sued??? I am really fed up of this people. I bought a new Toshiba laptop-Satellite series. I had a manufacturing defect with the USB Port of my notebook. I called them and they asked me to send it to their service centre and I did so. They said it was going to take 10 business days to get it fixed. It’s already been 1 month and still they are saying that we are waitng for the part to be shipped. If it comes by next week, we will try our best to fix your notebook within 1 or 2 more weeks.

Toshiba people are the most iresponsible and rude person I have ever seen in my life.

Oh god! please save me from this crap!!! But plese tell me how to sue this guys…..

By: Chris

Chris — Wed, 19 Apr 2006 18:15:09 +0000

To all the people that have a Toshiba laptop. I have worked at the Toshiba helpdesk in Canada and the issues that you have written in here is not a complete description of the issues. Granted that some laptops, A70 for example do come with a known issue, 90% of the issues seen on the phone were customer induced. I will try to answer some of your questions that are listed here.
Mar Mullins: If you are carrying a laptop in a “rucksack” and you are packing other things inside this bag, yes the screen will leak due to pressure on the screen. If you are going to carry a laptop with you, purchase a proper laptop bag that protects the laptop.

Rita: Purchasing the laptop in Japan with a version of Windows XP in Japanese is your decision to do so. If you would of called the helpdesk, we would of informed you that installing your own version of Windows XP may not provide all of the drivers for your laptop. The laptops come with hardware that the manufacturers do not support once sold to the company (eg. ATI), Toshiba designs the drivers for the laptops and configures the OS to work with it. Changing this will cause issues. This is generally the rule of thumb for some laptops other than Toshiba (Dell, IBM etc).

Please remember that laptops due to the way they are designed, will fail one way or another. Some customers have been very lucky and have had no issues with theirs. If you are not a business person or student, and need a computer at home, purchase a PC and not a laptop. They are too fragile to be carried around and not treated properly. And always, always back up your data with an external Hard drive or burn a cd rom. If companies back up their data on a daily basis, why shouldn’t you?

By: Arun

Arun — Tue, 21 Feb 2006 18:13:53 +0000

You are right. One year and sending Toshiba 4 time to repair. Still not done. They said they have extended 3 years warranty but now after a year when i ask they say nooo We dont have any records. Represenative talks in a way that I was lying. I CHIEF TECHNOLOGY OFFICER RECOMMEND “NEVER EVER TAKE TOSHIBA”. Go for DELL, IBM or any other products because they are worth the investment.
Bottom line TOSHIBA PRODUCTS/CUSTOMER SERVICE/RELATIONS ALL SUCKS.
I had a terribe experinace from past one year. If you want more information how much more it sucks please email me. I ll give be glad to assist you for free with the full information because I dont want anyone to have such experiance with TOSHIBA.

By: rita

rita — Sat, 04 Feb 2006 16:51:45 +0000

Heres my story….
I got a toshiba dynabook portage 4140 series in Japan have no restore disks. I’m now in US. I call windows to see if i can put on windows xp in english and they say yes..but you have to wipe out your windows xp in japanese. so i ask windows will it effect my drivers and they say no. I do it and damn if i dont have drivers… most importantly my modem driver…. of course the drivers arent’ on the toshiba website. of course customer service cant locate the drivers. their only suggestion is to call toshiba in japan which costs 200perhr.
OMG TOSHIBA BITES BIG ONES
hey if anyone has the same problems with dynabook and can help I will be elated!

By: Mar Mullins

Mar Mullins — Sat, 29 Oct 2005 13:32:28 +0000

I bought a Toshiba R200 Portege which was delivered to me in London on Monday 24 October. Within 48 hours the screen had sprung an internal leak after being carried around in my rucksack. I was on a train: packed it up at the destination station; took a bus to where I was working; unpacked my laptop (15 mins interval) and hey presto: the screen had broken.

Toshiba UK claim I must have dropped it or knocked it hard. I did not. I am having to sue the shop I bought it from (Gultronics) for providing me with a computer not fit for its purpose.

Has anyone had similar problems?

Mark Mullins

By: LYDIA FAWZY

LYDIA FAWZY — Wed, 26 Oct 2005 06:42:06 +0000

I WOULD LOVE TO SUE TOSHIBA RIGHT NOW. I BOUGHT MY LAPTOP NOVEMBER OF 2004 AND I STARTED HAVING PROBLEMS WITH IT A COUPLE OF MONTHS AFTER. LATELY I’VE BEEN CALLING THEM SO I CAN FIX IT BEFORE MY WARRANTY ENDS BUT THEY WILL NOT DO ANYTHING. I’VE CALLED ABOUT 10 TIMES AND I’VE GOTTEN THE PHONE HUNG UP ON TWICE BOTH TIMES BY CUSTOMER RELATIONS!!! TOSHIBA SUCKS AND THE WORKERS DO NOT KNOW HOW TO TREAT THEIR CUSTOMERS ALL THEY DO IS SAY “ALL I CAN SAY IS I’M SORRY” WOW THEY’VE ALL SAID IT TO ME I KNOW THEY CAN CARE LESS BY THEIR ACTIONS!!!

By: Peyton

Peyton — Mon, 29 Aug 2005 22:24:08 +0000

Monday, August 29, 2005

Hideo Ito
CEO
Toshiba America
1251 Avenue of the Americas, 41st Fl.
New York, NY 10020

Dear Mr. Ito,

Earlier this year I purchased a Toshiba Satellite laptop computer (S/N 152124XXX) as well as your SYSTEMGUARD + SERVICE EXPRESS. I thought that I was covered under the terms and conditions in which I purchased the SYSTEMGUARD + SERVICE EXPRESS. However, this does not seem to be the case.

Earlier this month, I called your technical support as I was having a problem using the wireless feature of the laptop to connect to my home network. It was determined that the laptop needed to be serviced in order for the wireless feature to work properly. I was advised to take my laptop to an authorized Toshiba service center, Advanced Systems & Networks LTD, Las Vegas, NV 89102. I did so on August 8, 2005. I called Advanced Systems & Networks LTD this morning and was informed that the laptop was still in queue and no timeframe was given as far as when it would be repaired. I find this unacceptable.

I looked at your website and came to the conclusion that I purchased SYSTEMGUARD + SERVICE EXPRESS which would allow a faster turn around time for a given repair scenario other than what I have encountered. I called your Toshiba Global Support Centre in Canada, and was told that I had not purchased the SYSTEMGUARD + SERVICE EXPRESS. I advised the customer service rep. that I had an e-mail from Toshiba stating that I did and was asked to e-mail the information to csrtl@eclaim.com and allow 24-48 hours to update your records. Meanwhile, I have had to go out and purchase a new computer system from CompUSA, am without my laptop, and have been hung-up on by your customer service department in Canada. Why is that?

May I ask why I am having this problem? When can I expect to have my laptop repaired? Is Toshiba going to offer a refund for the money I paid for SYSTEMGUARD + SERVICE EXPRESS since Toshiba has not lived up to the program details as outlined when I purchased it online?

I have enclosed the e-mail receipt for the SYSTEMGUARD + SERVICE EXPRESS for your review. I look forward to hearing from you soon in regards to this issue

Kind regards,

By: Pmeh

Pmeh — Thu, 30 Jun 2005 00:22:34 +0000

I will also not advise anyone to invest in Toshiba. I bought a Toshiba laptop in November last year and am about to send it for repairs for the third time and for the same problem. They still dont admit that it maybe a defective product and said that they would be willing to discuss the status if they couldnt repair it this time as well. I doubt that anything would change though!! Not only do they make bad products, they even expect you to pay for shipping it every time you have to get it repaired even though it is their fault that they havent been able to repair it before. .. so please do not buy a Toshiba laptop. It will only be a headache to keep sending it for repairs.

By: Chris Maddocks

Chris Maddocks — Mon, 07 Mar 2005 02:12:36 +0000

I’ve been hearing a lot of these stories lately. Makes me nervous to be an M200 owner, and doubly nervous that I forked out the extra cash for Toshiba’s SystemGuard plan.