J.P.C. - Jason Clarke
Software, Hockey, and random ramblings.
I’ve Mentioned Before How Much Toshiba Sucks
Author: Jason6 Mar
Check out this sordid tale at PocketPCThoughts. Another unlucky purchaser of a Toshiba Pocket PC gets burned. Never again, I tell you.
Why can’t someone, anyone, make a Tablet that rivals the M200? I won’t / can’t bring myself to ever purchase another Toshiba product, so someone else will eventually have to fill my need.
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Hideo Ito
CEO
Toshiba America
1251 Avenue of the Americas, 41st Fl.
New York, NY 10020
Dear Mr. Ito,
Earlier this year I purchased a Toshiba Satellite laptop computer (S/N 152124XXX) as well as your SYSTEMGUARD + SERVICE EXPRESS. I thought that I was covered under the terms and conditions in which I purchased the SYSTEMGUARD + SERVICE EXPRESS. However, this does not seem to be the case.
Earlier this month, I called your technical support as I was having a problem using the wireless feature of the laptop to connect to my home network. It was determined that the laptop needed to be serviced in order for the wireless feature to work properly. I was advised to take my laptop to an authorized Toshiba service center, Advanced Systems & Networks LTD, Las Vegas, NV 89102. I did so on August 8, 2005. I called Advanced Systems & Networks LTD this morning and was informed that the laptop was still in queue and no timeframe was given as far as when it would be repaired. I find this unacceptable.
I looked at your website and came to the conclusion that I purchased SYSTEMGUARD + SERVICE EXPRESS which would allow a faster turn around time for a given repair scenario other than what I have encountered. I called your Toshiba Global Support Centre in Canada, and was told that I had not purchased the SYSTEMGUARD + SERVICE EXPRESS. I advised the customer service rep. that I had an e-mail from Toshiba stating that I did and was asked to e-mail the information to csrtl@eclaim.com and allow 24-48 hours to update your records. Meanwhile, I have had to go out and purchase a new computer system from CompUSA, am without my laptop, and have been hung-up on by your customer service department in Canada. Why is that?
May I ask why I am having this problem? When can I expect to have my laptop repaired? Is Toshiba going to offer a refund for the money I paid for SYSTEMGUARD + SERVICE EXPRESS since Toshiba has not lived up to the program details as outlined when I purchased it online?
I have enclosed the e-mail receipt for the SYSTEMGUARD + SERVICE EXPRESS for your review. I look forward to hearing from you soon in regards to this issue
Kind regards,
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Toshiba UK claim I must have dropped it or knocked it hard. I did not. I am having to sue the shop I bought it from (Gultronics) for providing me with a computer not fit for its purpose.
Has anyone had similar problems?
Mark Mullins
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I got a toshiba dynabook portage 4140 series in Japan have no restore disks. I'm now in US. I call windows to see if i can put on windows xp in english and they say yes..but you have to wipe out your windows xp in japanese. so i ask windows will it effect my drivers and they say no. I do it and damn if i dont have drivers... most importantly my modem driver.... of course the drivers arent' on the toshiba website. of course customer service cant locate the drivers. their only suggestion is to call toshiba in japan which costs 200perhr.
OMG TOSHIBA BITES BIG ONES
hey if anyone has the same problems with dynabook and can help I will be elated!
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Bottom line TOSHIBA PRODUCTS/CUSTOMER SERVICE/RELATIONS ALL SUCKS.
I had a terribe experinace from past one year. If you want more information how much more it sucks please email me. I ll give be glad to assist you for free with the full information because I dont want anyone to have such experiance with TOSHIBA.
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Mar Mullins: If you are carrying a laptop in a "rucksack" and you are packing other things inside this bag, yes the screen will leak due to pressure on the screen. If you are going to carry a laptop with you, purchase a proper laptop bag that protects the laptop.
Rita: Purchasing the laptop in Japan with a version of Windows XP in Japanese is your decision to do so. If you would of called the helpdesk, we would of informed you that installing your own version of Windows XP may not provide all of the drivers for your laptop. The laptops come with hardware that the manufacturers do not support once sold to the company (eg. ATI), Toshiba designs the drivers for the laptops and configures the OS to work with it. Changing this will cause issues. This is generally the rule of thumb for some laptops other than Toshiba (Dell, IBM etc).
Please remember that laptops due to the way they are designed, will fail one way or another. Some customers have been very lucky and have had no issues with theirs. If you are not a business person or student, and need a computer at home, purchase a PC and not a laptop. They are too fragile to be carried around and not treated properly. And always, always back up your data with an external Hard drive or burn a cd rom. If companies back up their data on a daily basis, why shouldn't you?
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Toshiba people are the most iresponsible and rude person I have ever seen in my life.
Oh god! please save me from this crap!!! But plese tell me how to sue this guys.....
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I do not reccommend anyone going through the same crap I have. I haven't had my computer a year and it was in the shop twice and the second time the motherboard went out. Do you think I got any help from Toshiba Customer service besides going around in circles with them!! They do not stand by their products nor want to make the customer happy. Toshiba sells LEMONS!!!!!!!
I plan to write to the CEO and see if I can get anywhere with him! If anyone has ever written to the CEO, did it help??????????????
I have to now buy a new laptop for school. I will NOT be investing in a Toshiba! I heard HP's are good, maybe I will buy one of those!
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I purchaced their top of the line Qosmio and I regret it deeply.
In one year my system board has had to be replaced 4 times and the LCD display so far has burnt out 6 times.
Yes, they will service my computer because it is still under warranty. I'm amazed that they don't think my computeris a lemon and find it a normal business to put clients through this aggravation.AND-be prepared to spend hours on hold with their service dept.
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n Repair Repair In Process | SO#: T1-BJZ0MR | "tech - WinXPMCE,80g hdd,512 Ram,Wifi,nbt,Missing Battery," 08/31/2007 23:39:00
In Repair Repair In Process | SO#: T1-BJZ0MR | "IT not sign,S/N Correct on IT,No System Guard,faded labels" 08/31/2007 23:40:00
In Repair Repair In Process | SO#: T1-BJZ0MR | "Diag - password locks up unit, remove password" 08/31/2007 23:40:00
In Repair Repair In Process | SO#: T1-BJZ0MR | "Missing Screws,Stickers,Worn Plastics,Scratches,Broken Plastics," 08/31/2007 23:39:00
In Repair Off Hold - Customer Issue | SO#: T1-BJZ0MR | "cart 37holding for approval to replace hdd or get password for it" 08/31/2007 23:55:00
In Repair Off Hold - Customer Issue | SO#: T1-BJZ0MR | "SBU per customer service" 09/05/2007 00:59:00
Hold On Hold - Customer Care | SO#: T1-BJZ0MR | "SBU..unable to contact cx.need hdd password to proceed..no bat..no acc" 09/05/2007 04:55:00
Closed - Resolved Outbound Shipped | SO#: T1-BJZ0MR | S L W SU | 1Z4AR1180255487928 09/05/2007 07:01:00
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notes from a past toshiba loyalist…..
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TOSHIBA can't service/support what it sells.
TOSHIBA really does suck!!
I understand TOSHIBA has decided to get out of the Rear Projection TV business..SOOOOO don't buy what's on the shelves today!! January, 2008.
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