Jason Clarke

I will also not advise anyone to invest in Toshiba. I bought a Toshiba laptop in November last year and am about to send it for repairs for the third time and for the same problem. They still dont admit that it maybe a defective product and said that they would be willing to discuss the status if they couldnt repair it this time as well. I doubt that anything would change though!! Not only do they make bad products, they even expect you to pay for shipping it every time you have to get it repaired even though it is their fault that they havent been able to repair it before. .. so please do not buy a Toshiba laptop. It will only be a headache to keep sending it for repairs.

I WOULD LOVE TO SUE TOSHIBA RIGHT NOW. I BOUGHT MY LAPTOP NOVEMBER OF 2004 AND I STARTED HAVING PROBLEMS WITH IT A COUPLE OF MONTHS AFTER. LATELY I’VE BEEN CALLING THEM SO I CAN FIX IT BEFORE MY WARRANTY ENDS BUT THEY WILL NOT DO ANYTHING. I’VE CALLED ABOUT 10 TIMES AND I’VE GOTTEN THE PHONE HUNG UP ON TWICE BOTH TIMES BY CUSTOMER RELATIONS!!! TOSHIBA SUCKS AND THE WORKERS DO NOT KNOW HOW TO TREAT THEIR CUSTOMERS ALL THEY DO IS SAY “ALL I CAN SAY IS I’M SORRY” WOW THEY’VE ALL SAID IT TO ME I KNOW THEY CAN CARE LESS BY THEIR ACTIONS!!!

Heres my story….
I got a toshiba dynabook portage 4140 series in Japan have no restore disks. I’m now in US. I call windows to see if i can put on windows xp in english and they say yes..but you have to wipe out your windows xp in japanese. so i ask windows will it effect my drivers and they say no. I do it and damn if i dont have drivers… most importantly my modem driver…. of course the drivers arent’ on the toshiba website. of course customer service cant locate the drivers. their only suggestion is to call toshiba in japan which costs 200perhr.
OMG TOSHIBA BITES BIG ONES
hey if anyone has the same problems with dynabook and can help I will be elated!

To all the people that have a Toshiba laptop. I have worked at the Toshiba helpdesk in Canada and the issues that you have written in here is not a complete description of the issues. Granted that some laptops, A70 for example do come with a known issue, 90% of the issues seen on the phone were customer induced. I will try to answer some of your questions that are listed here.
Mar Mullins: If you are carrying a laptop in a “rucksack” and you are packing other things inside this bag, yes the screen will leak due to pressure on the screen. If you are going to carry a laptop with you, purchase a proper laptop bag that protects the laptop.

Rita: Purchasing the laptop in Japan with a version of Windows XP in Japanese is your decision to do so. If you would of called the helpdesk, we would of informed you that installing your own version of Windows XP may not provide all of the drivers for your laptop. The laptops come with hardware that the manufacturers do not support once sold to the company (eg. ATI), Toshiba designs the drivers for the laptops and configures the OS to work with it. Changing this will cause issues. This is generally the rule of thumb for some laptops other than Toshiba (Dell, IBM etc).

Please remember that laptops due to the way they are designed, will fail one way or another. Some customers have been very lucky and have had no issues with theirs. If you are not a business person or student, and need a computer at home, purchase a PC and not a laptop. They are too fragile to be carried around and not treated properly. And always, always back up your data with an external Hard drive or burn a cd rom. If companies back up their data on a daily basis, why shouldn’t you?

I did experience the same thing. I just bought a satellite M100. I had to send it to Mobile care 3 weeks from the date of purchase. The issue was it often beeped without any reason. Got it back a week after, Toshiba said the laptop is ok and nothing is wrong. Used it again…. still, I have the annoying beeping sounds. Call them again, ask for a replacement…. nope, they asked me to send it again…. how many assessments? gosh…. I decided to sell it and say ‘good bye’ to toshiba laptops

I’d advise anyone to avoid any of Toshiba products. They all have subpar quality. I have had 2 toshiba tv sets and one vhs player and a radio. They all broke down within 5 years…what a joke. and i had them years ago so toshiba’s quality was bad then. i also bought a toshiba laptop and it also broke…no more toshiba.

For all of you who want to sue Toshiba America, add me to your list. I am in process of researching filing small claims case for breach of warranty, if problem is not soon resolved, I shall proceed to next step, which is to locate their Agent for Service in California. The rest is quite easy, you can pick up papers at your local court house, and there will be written instructions on the papers on how to proceed. good luck

I strongly advise against buying any Toshiba product.They talk a good tune but when you need service it sucks.
I purchaced their top of the line Qosmio and I regret it deeply.
In one year my system board has had to be replaced 4 times and the LCD display so far has burnt out 6 times.
Yes, they will service my computer because it is still under warranty. I’m amazed that they don’t think my computeris a lemon and find it a normal business to put clients through this aggravation.AND-be prepared to spend hours on hold with their service dept.

Our school bought 130 Toshiba Tecra M7-S7311 Tablet PCs with SystemGuard and Service Express. What a joke. It was explained to us by their sales rep. that SystemGuard acts as an accidental breakage plan that covers all aspects of the computer. These computers go out to students so they most definitely need accidental breakage coverage. Now, every time we have something happen, Toshiba doesn’t want to cover it. I have to go through the channels with them and usually lose the battle. If I have a student with a broken AC Adapter, they will not replace it. I did some research on this and it only costs Toshiba $8 for that part!! BEWARE, DON’T BUY TOSHIBA, BUY HP OR GATEWAY!

TOSHIBA REAR PROJECTION TVs SUCK TOO!!!! Mine broke in less than two years and TOSHIBA does not stock the part to be able to repair it. I was advised that 400 of the parts are on back order (how’s that for quality) since August 2007 so having a warranty would have done no good. The TV broke in November.

TOSHIBA can’t service/support what it sells.

TOSHIBA really does suck!!

I understand TOSHIBA has decided to get out of the Rear Projection TV business..SOOOOO don’t buy what’s on the shelves today!! January, 2008.

I read all the comments, i guess toshiba reads all the comments and invented a new technique to prevent potential customers to buy the products. they asked me to go to bank and make the wire transfer to confirm my address. and they are still holding my money from my cc account and asking for an another transcation… Can you believe this i cancelled the order and will never make a purchase from toshiba again… so before anyone thinks to buy don t think twice think for a thousand times…

Hi Mr. Ficken,
I found you via Google search,
In a nutshell i would like to tell you something because it s really hard to find someone to tell or ask about an item that i am putting all my effort to buy.I placed an order 8th of January 2009 Thursday around 7 pm PT, My order number is XXXXX, i ordered product via toshibadirect.com, as all we know, we are living at 21st century as all the humans do i use internet to buy a laptop not a mega yatch !. Well i put my cc information and my shipping address.Normally what happens ? Customer waits for an confirmation about the shipping… Yes; No, since we turned back to the 19th century with an ackward verification process. Now as the sales manager, i know you gentlemen and ladies having hours of brainstorm meetings and trying to decide that how you can satisfy the customer, have you can up your products market share, how you can perfect the system. But you know what ? I have a bad news. First of all, as a loyal customer after my order; i followed my order status then i found about your 21st Century address verification process. Nobody but nobody send me an mail or call me for informing, so let s say if i did not follow what was going on i guess nobody will notify me and at the end of the first week i will probably go to my bank and dispute the amount. Second run, i really want to learn that genius person who invented your 21st century address verification process, Is toshiba going to buy shares from Usps and then you are making a database because of this, then forget this email that i wrote you. Logically speaking, if my cc address information and my billing address is SAME ! why there is a manual verification process that i need to go bank and make the wire transfer ? I am going to give the same address so what is the verification for ??? Guess what; it is still going to be the same address. So then probably your sales agents will ask me for an DMV paper to verify my address, If you do not want to sell products, just do not sell it ! You do not need any of those obstacles to make the customer to quit placing order from your company. Next time when you have a meeting just think all of things i wrote before you get into meeting maybe i regular customer can enlighten your meeting about how you need to act as an company to reach more people without obstacles but easy reach .

i also sent back a laptop i bought in dec.08 for a broken jack. i sent it end of jan.09. i haven t heard anything form them so i called and got transfered 2 times to someone. they said part is on order and wont be in till march 10th. i asked to speak to a supervisor, and of course he was not in and left a long message that was 5 days ago and still haven t gotten a call. what are the chances of getting a refund for this laptop. maybe we should sue this company for misinformation about the length of time they tell you it will take to repair.

i’m using my toshiba right now , I got it about 5 years ago, it’s a sattleite 2455-s306. it was ok .so far I’ve had to replace the hard drive, buy a cooling mat, worst of all the lcd hinges are shot(they have no tension to hold it in place), and the buttons are made of cheap thin plastic.
I thought this was just from age but my brother bought one about 3 years later and he has the same horible lcd connecton. Only this time the lcd is gone, and he had to connect an external monitor. I’m not trying to hate, but it seems that Toshiba makes a cheap product that is not worth it in the long run. (oh and im glad the captcha sound is from and old 70 movie, and unintellagible)